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Don’t Let your Hail Damaged Car Cost You!

Last May’s hail storm devastated the Denver Metro area. People are still trying to recover. Roofers can be heard on roofs with their nail guns, auto body shops are backed up for months and many dent companies are not equipped to handle the severity of the damage causing them to ship cars off to some remote body shop. We get calls all the time asking what will happen if they get hit again before they get their cars repaired. This is a very good question. Turns out, if you wait any longer, it could cost you Big Bucks! The Department of Regulatory Agencies Division of Insurance has some good information to avoid costly oversignts.

A pressing question for us, how we can meet our customers needs? Well, last year we implemented a new digital customer service communication system that provides regular updates to our customers during the repair process. It also gives our customers an opportunity to share their ideas and opinions with us after every repair. We shored up our production processes to ensure that we get the repairs done within the promised timelines without sacrificing quality. So the answer to our question regarding this last hail storm was simple. First, educate the customer so they are aware of the potential impact it will have on them if they do not get their cars repaired. Secondly, we are currently in the process of moving to a much larger, nearby location. Our new address is 3701 S. Inca St. Englewood, CO 80110. Just 1 block north of the Englewood Post Office. This facility will house all the cars in our possession so in the event of another hailstorm, our customers can rest easy. Not to mention, we do all of our own paint and body work here at this same location. You’ll never have to worry where your car actually is? Probably one of the biggest improvements we made is in the our paint area. We’ve added a digital paint mixing system for flawless color matching, hi-tech spray guns that leave a glass like finish and a state of the art mobile paint prep and finishing system. This all-inclusive system means working smarter not harder. Saving time and improving turn around times. It not only saves our company money, but it allows us the opportunity to offer better discounts to our customers to help cover the cost of repairs. With our experience and expertise, there is nothing we cannot fix in-house. In fact, right now, we are offering deductible assistance & up to $400 cash back to our customers for letting us fix their hail damaged vehicle. We also have our own fleet of rental cars to help you out. Call now for details and get in BEFORE the storm hits!

Danielle Isabelle No Comments

We are Seeing GREEN!

Operation: GOING GREEN…

These days, more and more households are embracing environmentally friendly practices. But we all have to do our part recycling, buying energy efficient vehicles, using environmentally friendly products and using energy and water more efficiently.

Business are going green as well. Quality One Dent Inc. realizes it’s not just good for the environment, it’s good for our bottom line AND something we can all be proud of. Not just in terms of profits, but as an excellent business model that encapsulates the value of being environmentally conscious and good  stewards of our planet.

RECYCLE: While we have the technology to repair plastic fascias (bumper skins) with the use of a plasti-weld technique, some bumpers are too severely damaged to repair. So we have joined a partnership program with Mopar with the purpose of collecting and returning damaged front and rear fascia cores to Mopar for environmentally responsible recycling. Since fascia covers are plastic, returning them for shredding and reprocessing to create new O.E. quality part makes the most sense. And just for your knowledge, in the first rear of implementation, Mopar recycled over 307,000 fascias. That means that over 2,015,200 lbs of fascia material was kept out of landfills. That is impressive!

Further, some parts just need to be replaced. So we recycle all replaced metal panels at our local recycling facility. Recycling everyday household products in general is a no brainer.

NO MORE PAPER: What customer likes to fill out forms? What employee wants to file those forms? Our new software system not only replaced the need for paper, we have significantly reduced the time it takes a customer to check in and drop off their vehicle,  provides periodic customer updates during the repair process and has improved our repair process times dramatically. We are more efficient with less hassle and time. Lean mean operating machine!

SEE THE LIGHT: We outfitted our offices and shop area with energy efficient lighting. We utilized discounts offered by our utility company and received killer deals through our local home improvement stores. Even our street sign was outfitted with LED lights. You can see us a mile away.

CUSTOMER APPRECIATION: Bottom line, we wouldn’t be here if it weren’t for our wonderful customers! We make certain that they have a say in how we are doing or how we can improve. With electronic means of satisfaction/improvement surveys, our customer comments are taken very seriously (notice I mentioned “electronically”).  We had one customer comment on our street sign. It was an undertaking but Wow, much needed improvement. So Thank you. Keep the comments coming.

“The real voyage of discovery consists not in seeking new landscapes, but in having new eyes”

-Marcel Proust